Design Thinking for Business

11.1 Understanding customer journey mapping
11.2 Creating effective customer journey maps
11.3 Identifying opportunities for improvement
11.4 Using journey maps to drive business decisions

💡Design Thinking for Business Unit 11 – Customer Journey Mapping

Study Guides for Unit 11

11.1

Understanding customer journey mapping

3 min read

11.2

Creating effective customer journey maps

4 min read

11.3

Identifying opportunities for improvement

5 min read

11.4

Using journey maps to drive business decisions

4 min read
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About FiveableBlogCareersTestimonialsCode of ConductTerms of UsePrivacy PolicyCCPA Privacy Policy
Resources
Cram ModeAP Score CalculatorsStudy GuidesPractice QuizzesGlossaryCrisis Text LineRequest a Feature
© 2024 Fiveable Inc. All rights reserved.
AP® and SAT® are trademarks registered by the College Board, which is not affiliated with, and does not endorse this website.
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Glossary
11.1 Understanding customer journey mapping