Interrupting

Definition

Interrupting refers to the act of breaking into a conversation or speech, often to interject one's own thoughts or questions. In the context of handling difficult interviewees, it can either be a strategic tool to steer the conversation or a disruptive behavior that hinders effective communication. Understanding when and how to interrupt is crucial in maintaining control of the dialogue and ensuring that important information is captured without losing the interviewee's trust.

5 Must Know Facts For Your Next Test

1. Interrupting can be used effectively to clarify points or redirect a difficult interviewee who may be going off-topic.
2. Excessive interrupting can lead to frustration for the interviewee, potentially damaging rapport and trust.
3. Timing is key; interrupting at inappropriate moments can alienate the interviewee and disrupt the flow of information.
4. Using phrases like 'Can I just stop you there?' can soften the impact of an interruption and show respect for the interviewee's contributions.
5. Understanding the emotional state of the interviewee can help determine whether interrupting is necessary or if it's better to let them speak uninterrupted.

Review Questions

• How can effective interrupting enhance the quality of an interview with a difficult interviewee?
  • Effective interrupting can enhance the quality of an interview by allowing the interviewer to clarify points, keep the conversation on track, and ensure critical information is obtained. When done appropriately, it shows engagement and helps maintain control over the discussion. This technique is especially useful when an interviewee may be providing irrelevant information or becoming too emotional, as it allows the interviewer to redirect them towards more pertinent topics.
• Discuss the potential negative consequences of interrupting during an interview and how to mitigate those effects.
  • The potential negative consequences of interrupting during an interview include frustrating the interviewee, damaging rapport, and causing them to feel undervalued. To mitigate these effects, interviewers should be mindful of their timing and tone when interrupting. Using polite phrases and ensuring interruptions are constructive rather than disruptive can help maintain a positive atmosphere. It's also important to balance interruptions with active listening to demonstrate respect for what the interviewee is saying.
• Evaluate the role of empathy in deciding when and how to interrupt during an interview with a difficult subject.
  • Empathy plays a critical role in deciding when and how to interrupt during an interview with a difficult subject because it helps the interviewer gauge the emotional state and comfort level of the interviewee. By recognizing signs of frustration or distress, an interviewer can make informed choices about whether to interject or allow more time for expression. Empathetic interruptions can be framed as supportive gestures, showing that the interviewer values the subject's experience while also steering the conversation toward productive outcomes.

Related terms

Active Listening: A communication technique that involves fully focusing, understanding, responding, and remembering what the other person is saying.

Rapport: A positive relationship built on mutual trust and understanding, essential for effective communication during interviews.

Empathy: The ability to understand and share the feelings of another, which can help mitigate tension during an interview.