Conflict resolution and mediation are crucial skills in interpersonal communication. This section explores how conflicts escalate and de-escalate, highlighting psychological factors and effective techniques for resolution. Understanding these processes can help prevent relationship breakdowns and foster healthier interactions.
Persuasive strategies play a key role in resolving conflicts. From principled to influence theory, various approaches can help parties find common ground. and empathy are also essential, enabling deeper understanding and more effective communication during challenging conversations.
Conflict Escalation and De-escalation
Stages and Models of Conflict Progression
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Conflict escalation follows a predictable pattern moving from disagreement to polarization and potentially violence if unresolved
Nine-stage model of conflict escalation by Friedrich Glasl outlines progression from hardening of positions to loss of face and mutual destruction
"Staircase Model" by Dean Pruitt and Jeffrey Rubin illustrates how tactics become increasingly hostile as conflict intensifies
De-escalation involves reversing the escalation process often requiring third-party intervention or significant perspective shift
Recognizing early warning signs of conflict escalation enables timely intervention and prevents relationship deterioration
Warning signs include increased defensiveness, withdrawal from communication, and formation of coalitions
Psychological Factors and De-escalation Techniques