7.1 Organizational structure and management functions
3 min read•july 24, 2024
Hospitality management involves key functions like , , , and . These functions shape how hotels and restaurants operate, from setting long-term goals to managing daily tasks. Understanding these roles is crucial for running successful hospitality businesses.
Different organizational structures, such as functional, divisional, and matrix, offer unique advantages in the hospitality industry. Each structure impacts how teams communicate, make decisions, and adapt to market changes. Choosing the right structure can greatly influence a company's efficiency and success.
Management Functions and Organizational Structures in Hospitality
Key management functions
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Types of Plans and Common Planning Tools | Principles of Management View original
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Planning
Strategic planning sets long-term goals and direction for entire organization (5-10 year horizon)
Tactical planning translates strategic goals into specific objectives for departments (1-3 year timeframe)
Operational planning focuses on day-to-day activities and short-term goals (weekly/monthly schedules)
Organizing
Departmentalization groups similar tasks and activities (front desk, housekeeping, food and beverage)
Job design defines roles, responsibilities, and reporting relationships within the organization
Resource allocation distributes financial, human, and material resources across departments
Leading
Motivation inspires employees to perform at their best (recognition programs, incentives)
Communication ensures clear and effective information flow throughout the organization
Team building fosters collaboration and cohesion among staff members (team-building activities)